Hmmm...De gange jeg har handlet hos dem, har service altid været i top;
filmene kommer altid efter højst 4 dage.
"Matias" <mumu77REMOVE@hotmail.com> skrev i en meddelelse
news:3c4c52e7$0$80544$edfadb0f@dspool01.news.tele.dk...
> Her er et par posts fra udenlandske boards
>
>
> Just thought I needed to air some severe grievances with Future
> Entertainment.
>
> I ordered 2 titles from them a while back and after 2 weeks hadn't
received
> them, so I contacted them by e-mail to ask what was going on. They replied
> saying I needed to send them something in writing so they could send me
> replacement discs, which I did.
>
> Another weeks or do goes by and nothing happens, so I phone them up to ask
> for my money back as I thought waiting nearly a month for goods was
> unacceptable. After waiting mins on the line, I was barraged with a number
> of intrusive questions like 'why I wanted a refund?'.
>
> I was then passed around to 3 different people who asked the same
questions
> over and over again who then passed me to a gentlemen called 'Ian' (who I
am
> assuming is in a managerial position) who told me to resend a letter so he
> could 'refund my f***ing money' and I was told not to order anything from
> their site again!
>
> In all my life working in customer services environments I have never seen
> such disgusting service. I am quite new to ordering DVDs from websites,
and
> after ordering from sites like Amazon and Play I was expecting a similar
> type of service from F.Ent, unfortunately this whole affair has left a
real
> bad taste in my mouth, and I would encourage all patrons of this site to
> steer well clear of Ian and his cronies.
>
> I would also welcome the advice of all forum members in regards to who,
and
> who not to order discs from, as in all fairness, I am thinking of sticking
> to my local HMV.
>
> Thanks
>
>
>
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> --------------------------------
>
>
>
> Last July I ordered Steely Dan - Two Against Nature from them and it was
In
> Stock. It took a month to arrive.
>
> I haven't used them since.
>
>
>
> --------------------------------------------------------------------------
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> --------------------------------
>
>
>
> I wouldn't bother if I were you. I have had The Big Lebowski on order
since
> 22/12 and they still haven't shipped it. Take heed of everyone elses
advice
> and steer clear of them.
>
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> --------------------------------
>
>
> Venter selv på 3. uge på en film
>
>
>
> mvh Matias
>
>
>
>
>