"Martin Berentzen" <martin-berentzen@mail1.stofanet.dk> wrote in message
news:3dc6e1c9$0$775$ba624c82@nntp03.dk.telia.net...
> HEJ!
>
> Jeg sidder her med et 3 år gammelt ram modul fra Apacer (PC-100 128 mb)
som
> er færdigt... MEN der er jo 10 års garanti på! Problemet er dog at jeg
ikke
> kan huske hvilken forhandler jeg købte det af, kan jeg mon hænge Apacer
> direkte op på denne garantisag?
Ja det er faktisk muligt - Svar på fra Apacher på min forespørgsel
Dear Lasse Lykkegaard,
I am sorry to hear that you are having problems with your Apacer product. It
seems clear from your email that your old memory module seems to be faulty.
Below are the conditions for returning a product back to Apacer for
out-of-reseller-warranty replacement:
1. A fax or email needs to be sent to us with the following:
- Part number (to be found on the module)
- Serial number (to be found on the module)
- A copy of your resellers receipt (faxed or scanned)
Once we have the necessary information we can then give you a RMA (Return
Merchandise Authorization) number and the address where you can send the
modules. The RMA number must be included within the address to Apacer.
Without a RMA number, returned products will not be accepted and immediately
returned.
2. The faulty products must be send under these conditions:
- Shipment must be through a courier company where the transport
can be traced with a tracking number.
- The shipment must to be insured.
These conditions are necessary because Apacer is not responsible for loss or
damage of goods during transport.
3. Once the goods have been received, they will be thoroughly tested before
the decision is made to replace the modules.
These conditions are necessary because normally the reseller governs the
warranty of an Apacer product to their customers. Apacer does not offer
warranty to end-users.
If you have any further questions please do not hesitate to contact us
through this email address.
Yours sincerely,
European Technical Support,
Apacer Technologies BV.
----- Original Message -----
From: "Lasse Lykkegaard" <hjardemaal@email.dk>
To: <apacertechsupport@apacer.com>
Sent: Friday, September 20, 2002 8:43 PM
Subject: Come%20from%20user's%20letter
> name=LasseLykkegaard
> campany=
> location=Denmark
> Phone=+4528779605
> Fax=
> Email=*
> ProductComponent=256 Mb Unbuffered Pc133 SD-Ram
> PartNumber=71.84350.035 Month=01
> Day=01
> Year=
> Purchased=
> distributor=
> Inquiry for warranty/service information=YES
> Part of the function does not work=YES
> Comments=Hey
> I have been told that there were 10 years of garrantie( warrenty) on
> this module, and now, 2 years after, does the blok not funktion anymore,
The computer can't
> find the blok, have testet it on other machines as well. The company
> that sold me the blok, says that i will not have anything to do with it,
> because it is over 1 year, they said, i'd have to contact you.
>
> Best regards
> Lasse Lykkegaard
> Denmark
>