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Error: 'NT On Access Scanner is not Loaded'
Affected Product: VirusScan and VirusScan Professional
Affected Version: 6.0 +
Description
You may experience a variation of one of the following errors:
'NT On-Access Scanner service has encountered a problem and needs to close. We are sorry for the inconvenience.'
'The NT On-Access Scanner could not be started'
'NT On-Access Scanner is not loaded'
This may be caused by the presence of PC-Cillin, a 3rd party vendor.
Solution
Uninstalling PC-Cillin resolves this problem.
Non-XP users:
Click on Start, point to settings, select Control Panel.
Double click on Add/Remove Programs.
Locate PC-Cillin and double click on it to remove it.
XP users:
Click on Start, point to Control Panel.
Click on PC-Cillin to highlight it.
Choose Remove to uninstall.
Reboot your computer for the changes to take effect.